Support

What to include

A precise message gets a faster answer. When it is about an app, tell us:

• the organisation and the app, by name or by its address;
• what you asked your assistant, and what it answered;
• what happened, and what you expected instead;
• when it happened, and a screenshot if you have one.

What to expect

We read every message and answer as soon as we can, in English or Spanish. Bunbird is in preview, so there is no guaranteed response time yet. If something is broken for everyone, we fix that first and write back after.

Apps published by someone else

If you use an app that another organisation published, start with the people who run it: the app and the data in it are theirs, and they can change roles, fix content or remove your access. If you do not know who they are, write to us and we will help you reach them.

To report an app or content that breaks the law or our acceptable use rules, write to abuse@bunbird.com with the address of the app and what is wrong.

Your account and your data

To close your account, ask what we hold about you or exercise any other right over your data, write to the same address. The Privacy Policy explains what we keep and for how long.

Security

If you have found a vulnerability, write to security@bunbird.com. The security page has the scope, the rules for testing and what to expect: we treat the report in confidence, confirm receipt, and agree a disclosure date with you once a fix is out.